Five big mistakes lazy property managers make

A great property manager can make all the difference when it comes to attracting quality tenants, maintaining your property and protecting your rental income. Conversely, poor or inattentive management can cost landlords weeks of vacancy, frustrated tenants and ultimately lower returns.

Here are five big mistakes we see lazy property managers make, and why avoiding them is essential for a successful rental investment.

1. Failing to connect with tenants during viewings

Some property managers simply stand by the door, scrolling on their phones while tenants walk through the property.

A proactive manager engages with prospective tenants, asks questions and observes interactions carefully. This approach allows them to:

• Gauge the suitability of the tenant
• Spot potential warning signs early
• Answer questions that reassure tenants

Good managers understand that first impressions matter and that human connection can make the difference between attracting a quality tenant or losing one.

2. Arriving late to viewings

Punctuality may seem minor, but it reflects professionalism and respect. Late arrivals can frustrate tenants and leave the property in an unprepared state.

A competent property manager arrives early, opens the property, checks cleanliness and ensures everything is ready. It sets the tone for the viewing and signals that the property is well cared for.

3. Poor presentation of the property

Even small presentation issues (closed curtains, dim lighting or a stuffy atmosphere) can make tenants dismiss a property.

Professional managers ensure:

• Curtains and blinds are open
• Rooms are well-lit
• Fresh air circulates
• The property is welcoming

Presentation is about showing the property at its best. A tidy, bright and inviting home attracts more interest and better-quality tenants.

4. Showing a dirty or neglected property

Vacant properties should be clean and maintained. Dirty floors, unkempt gardens or unpleasant odours turn tenants away instantly.

Property managers who invest time in professional cleaning, garden maintenance and simple repairs show tenants that the property is cared for. This attention to detail signals quality and encourages responsible tenants to apply.

5. Failing to follow up after viewings

Just because a tenant doesn’t apply immediately doesn’t mean they aren’t interested. Some managers never follow up, losing potential applications.

Professional managers:

• Contact prospective tenants after a viewing
• Answer additional questions
• Match tenants to other suitable properties

Consistent follow-up ensures no opportunity is missed and helps landlords secure tenants faster.

The bottom line

Lazy property management can cost landlords weeks of lost income and create unnecessary stress. In contrast, proactive management ensures your property is presented professionally, viewed by the right tenants, and leased quickly.

How we can help

Our team takes a hands-on, proactive approach to property management. From preparing properties for viewings to tenant engagement and follow-up, we ensure your investment is protected, presented well and leased efficiently.